1.  [Customer stories](https://www.triggerbee.com/case-studies)
2.  [Cervera](https://www.triggerbee.com/customers/cervera)

![Cervera's CSAT survey](https://www.triggerbee.com/images/wordpress/case-studies/2023/11/ezgif.com-gif-maker-52.webp)

![Cervera](https://www.triggerbee.com/logos/customers/cervera.svg)Conversion optimization

# Cerveras Post-Purchase CSAT survey

**Response rate**

- 20%

**Feedback comments**

- 100+

**Challenge**

Cervera wanted to better understand their customers sentiment after going through the customer journey on their website. Customer satisfaction is a critical metric for Cervera as it directly impacts customer loyalty, repeat sales, and overall brand reputation.

**How they did it**

Cervera built and published a CSAT survey using [Triggerbee’s survey functionality](https://triggerbee.com/product/surveys/). They used the Callout template which appears in one of the corners of the screen. The callout used a two-step form with the first step asking the customer to give a CSAT rating. The second step featured an optional comment field. Cervera utilized page targeting and published it on the Thank you/receipt page. The survey was triggered immediately after a customer completed their purchase. The collected data provided Cervera with valuable insights into customer satisfaction levels, enabling them to pinpoint aspects of the online shopping experience that required improvement.

> “Thanks to the survey function in Triggerbee, we were able to measure the customers' shopping experience in a simple and fun way. We are very pleased with the results of the survey. The comments gave us insight into how the buying journey can be improved and we will take action on it right away.”

Carina Hejde Online E-commerce Coordinator

[Get a demo](https://www.triggerbee.com/demo) [Read the Cervera story](https://www.triggerbee.com/customers/cervera)

## More from Cervera

-   ![Cervera](https://www.triggerbee.com/logos/customers/cervera.svg)Lead generation Cerveras Membership Signup Popup Cervera used a welcome offer to increase new membership signups for their loyalty program without showing the promotion for existing members.

    [Read more](https://www.triggerbee.com/case-studies/membership-signup)

-   ![Cervera](https://www.triggerbee.com/logos/customers/cervera.svg)Personalization Cervera Product Page Membership Promotion Cervera wanted to promote membership offers, for both guest visitors and logged-in members, on their product pages.

    [Read more](https://www.triggerbee.com/case-studies/cervera-embedded-login-nudge)

-   ![Cervera](https://www.triggerbee.com/logos/customers/cervera.svg)Campaigns & gamification Cervera’s Embedded Christmas Calendar Cervera wanted to engage their visitors and promote their Christmas offering post-Black Week.

    [Read more](https://www.triggerbee.com/case-studies/cerveras-embedded-christmas-calendar)

## See what Triggerbee could do on your site

[Get a demo](https://www.triggerbee.com/demo)